24/7 LIVE support

Make every trip easier with support like you’ve never seen it before

The Hotel Engine service team is award-winning for a reason. From trip changes to assistance while en route, our customer support is available anytime to help your travelers wherever they are.

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Your partner for seamless work travel

On-call for trip modifications

Whether you need to adjust a reservation while on the road or have a complication at your destination, our team is here for you 24/7.

Group experts

We support your group trips, too. For reservations of over 8 rooms or extended stays, our team supports group and event needs with a dedicated group sales manager.

24/7 support

Get the support your company has always deserved. Internationally recognized for exceptional service available via chat, phone, or email.
group experts
24/7 support

Award-winning, U.S. based support

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It's free - no contracts, membership fees, or minimum spend.

Frequently asked questions

What kind of problems can the Hotel Engine Member Support team help me with?

The Member Support team can assist with a wide range of issues, from booking and modifying reservations to addressing billing inquiries and resolving any unexpected challenges that may arise during your stay.

Is the Member Support team available during weekends and holidays?

The Member Support team offers assistance 24/7, ensuring help is available whenever you need it, including on weekends and holidays.

What makes Hotel Engine's Member Support team stand out for companies with frequent travel needs?

Hotel Engine’s support team stands out for its personalized service, understanding of unique company needs, and dedication to resolving issues efficiently, making it a trusted ally for companies with frequent travel needs.

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If I encounter a problem during my stay, can Member Support assist?

Absolutely. If you experience any issues during your stay, the Member Support team can act on your behalf to reach out to the hotel and find a solution to the problem.

How does Hotel Engine's Member Support team contribute to the overall success of my company's travel program?

Hotel Engine's Member Support team, recognized for its award-winning service, plays a pivotal role in the success of your company's travel program by delivering exceptional, proactive assistance. Our commitment to excellence ensures that every aspect of your travel, from booking to checkout, is handled with precision and care, contributing to a seamless travel experience.

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